Shipping Policy

This Shipping Policy explains how orders are processed, prepared, dispatched, and delivered. Please review the information below before placing an order.

Delivery Overview

TRANSPORT & LOGISTICS GROUP LIMITED supplies foldable flatbed trolleys, material handling trolleys, and multi-functional carts via online ordering.

Following successful order submission, products are processed, prepared, and dispatched according to the timelines outlined within this policy.

Delivery services are provided through third-party delivery partners selected according to operational requirements and destination availability.

Delivery Charges

Free Delivery on All Orders

We provide free standard delivery on all orders placed through our website.

No separate delivery fee is added during checkout unless clearly stated for specific products, delivery destinations, or special delivery requirements.

Any exceptions will be clearly displayed before order completion.

Order Processing

Order Review

Orders are reviewed to verify product availability, delivery details, and order information before preparation begins.

Preparation Time

Most orders are prepared within 1–2 business days after order confirmation.

Dispatch Preparation

Products are packaged appropriately to support safe transportation and delivery.

Estimated Delivery Timeframes

After dispatch, most deliveries are completed within approximately 3–7 business days.

Actual delivery times may vary depending on destination, delivery partner schedules, weather conditions, public holidays, seasonal demand, and other operational factors.

Delivery estimates are provided as guidance only and should not be interpreted as guaranteed delivery dates.

Delivery Address Responsibility

Customers are responsible for ensuring that all delivery information entered during checkout is accurate, complete, and up to date.

Incorrect or incomplete delivery details may result in delays, failed delivery attempts, or additional handling requirements.

If an error is identified after an order has been submitted, customers should contact us as soon as possible.

Multiple Shipments

Orders containing multiple products may occasionally be shipped separately.

Separate shipments may occur when products are prepared from different fulfilment locations or become available at different times.

Customers may therefore receive individual products on different delivery dates.

Delivery Delays

Although every effort is made to ensure timely dispatch and delivery, delays can occasionally occur due to circumstances beyond normal operational control.

Examples may include severe weather conditions, transportation disruptions, public holidays, increased seasonal demand, or carrier-related operational issues.

Where possible, customers are encouraged to allow additional time during periods of increased delivery activity.

Missing Deliveries

If a delivery has not arrived within a reasonable period beyond the estimated timeframe, customers should contact our support team for assistance.

We will review available delivery information and work with the relevant delivery provider to investigate the matter where appropriate.

Damaged Deliveries

If a product arrives damaged during transit, customers should contact us within 48 hours of delivery.

Supporting photographs of the product, packaging, and any visible damage may be requested to assist with review and resolution.

Need Delivery Assistance?

If you have questions regarding order processing, delivery status, or shipping information, our customer support team will be happy to assist.