Refund Policy
This Refund Policy explains the conditions, timelines, and procedures relating to returns and refunds for products purchased through our website.
Return Eligibility
Customers may request a return within 14 calendar days from the date of delivery.
Returned products must be unused, in their original condition, and returned with any included accessories, instructions, and packaging where reasonably available.
Return Timeframes
Return Request Period
A return request must be submitted within 14 calendar days of delivery.
Return Shipment Period
Once return approval has been provided, the product should be sent back within 14 calendar days.
Refund Processing Time
Approved refunds are typically processed within 5–10 business days after the returned item has been received and reviewed.
Return Procedure
Step 1 – Contact Support
Contact our customer support team and provide your order information together with the reason for the return request.
Step 2 – Return Review
Our team will review the request and provide return instructions where applicable.
Step 3 – Return Shipment
Package the product securely and return it according to the instructions provided.
Step 4 – Inspection & Refund Review
Returned items are reviewed upon receipt to confirm eligibility before a refund decision is finalised.
Return Shipping Responsibility
Customer Responsibility
For standard change-of-mind returns or unsuitable purchases, return shipping costs are the responsibility of the customer.
Company Responsibility
If an item arrives damaged or an incorrect product has been supplied, reasonable return shipping arrangements may be provided following review.
Damaged Items & Incorrect Products
Damaged Items
If a product arrives damaged, customers should contact us within 48 hours of delivery and provide relevant photographs and order information.
Incorrect Products
If the product received differs from the item ordered, customers should notify us within 7 calendar days of delivery.
Refund Method & Refund Amount
Approved refunds are issued back through the original payment method used when placing the order whenever possible.
Eligible refunds may include the full product purchase amount or a partial amount where appropriate, depending on the condition of the returned item and the circumstances of the return.
Any applicable deductions will be communicated during the return review process.
Non-Refundable Situations
- Items returned outside the stated return period.
- Products showing signs of use, misuse, alteration, or damage after delivery.
- Items returned without essential components originally supplied.
- Products not returned in reasonably suitable condition for inspection.
- Requests submitted without sufficient order information.
- Damage resulting from improper assembly, handling, storage, or use after delivery.
Need Return Assistance?
For questions regarding returns or refunds, please contact our customer support team using the details provided on our Contact Us page.